At Esseti SRL, we are committed to offering high-quality products and ensuring your satisfaction through a reliable warranty policy.
All electrical products purchased from essetideals.com come with a 2-year warranty, valid from the date of delivery.
If you have opted for the 1-year extended warranty, your coverage is extended to a total of 3 years.
If an electrical component of your product fails due to a manufacturing defect within the warranty period, we will send you a replacement unit at no additional cost.
Please be aware that this warranty does not apply in the following situations:
Damage caused by accidents, misuse, or impact
Normal wear and tear from intended use
Malfunctions due to incorrect installation, neglect, or improper handling
To initiate a claim, please email us at: info@essetideals.com
You will receive an automatic confirmation—please reply to that email with a short video clearly showing the problem (e.g., failure to power on, charge, or operate as intended).
If video evidence cannot be provided or does not clearly show the issue, we may ask you to return the item to our facility for further assessment.
⚠️ Important: Return shipping is the responsibility of the customer. Cash-on-delivery (COD) shipments will not be accepted under any circumstances.
Only claims that meet all the stated conditions will be considered. We aim to assess and resolve warranty requests fairly and promptly.
For more information, we encourage you to review our [General Terms and Conditions] and [Cookie Policy], both available at the bottom of essetideals.com.