In accordance with the Italian Consumer Code (Legislative Decree 206/2005) and the EU Consumer Rights Directive, customers have the right to cancel their purchase without providing a reason, within 14 days of receiving the goods.
You may withdraw from your purchase within 14 calendar days from the date on which you, or a third party designated by you (other than the courier), received the goods.
To exercise your right of withdrawal, please send us a clear statement of your decision via email or postal mail. You are not required to use it, but a standard withdrawal form is available below for your convenience.
(Complete and send this form only if you wish to withdraw from the contract.)
To:
Esseti SRL
VIA MASSA AVENZA 38/B – 54100 – MASSA (MS), Italy
Email: info@essetideals.com
VAT Number: 01402600470
I hereby inform you of my intention to cancel the contract for the sale of the following item(s):
Ordered on: _________________________
Received on: _________________________
Customer name: _________________________
Customer address: _______________________
Signature (if sent by mail): ________________
Date: _________________________________
Once we receive your cancellation notice, we will process your refund within 14 days. This will include any standard shipping fees (excluding any extra costs related to express or premium delivery options you may have selected).
Refunds will be issued to your original payment method unless otherwise agreed. No additional charges will be applied for the refund.
You must return the products within 14 days of notifying us of your decision to withdraw. The return is considered on time if the goods are shipped before the 14-day deadline expires.
Returned items should be in their original packaging and the same condition in which they were received. Unless the return is due to an error on our part or a faulty product, return shipping costs are the responsibility of the customer.
The right of withdrawal does not apply to the following:
Customized or made-to-order items
Sealed goods that were unsealed after delivery and are not suitable for return for health or hygiene reasons
Perishable or rapidly expiring goods
Opened audio, video, or software products
Newspapers, magazines, and similar printed publications
Products must be returned unused, undamaged, and complete with original packaging, labels, and safety seals intact.
If the item’s value has been reduced due to improper handling, we reserve the right to apply a corresponding deduction to the refund.
Ensure that all items are properly packed to avoid damage during transit.
For assistance with returns, cancellations, or questions about your right of withdrawal, please contact us:
Esseti SRL
VIA MASSA AVENZA 38/B – 54100 – MASSA (MS), Italy
Email: info@essetideals.com
Please note: As the customer, you are responsible for any decrease in the product’s value caused by handling that exceeds what is necessary to inspect its nature, characteristics, or functionality.